With the continued uncertainty around Covid-19 and with what seems to be the daily news cycle around Amazon changes, our Channel Key team is closely monitoring the effects that COVID-19 is having on the Amazon landscape and we want to make sure we keep everyone fully up-to-date on these changes to help you navigate these unprecedented waters. Below are the links that we are watching. We will continue to provide updates on breaking Amazon news as they become available.
Your Friday, March 27, 2020 Briefing-Amazon COVID-19 Breaking News
03/27 COVID-19: Update on prioritized shipment creation, new tool to check eligibility
Amazon posted a follow up to their announcement on March 17. Amazon stated that the company is continuing to focus their available capacity on the highest priority products that customers need at this time, while also adhering to social distancing guidance within their fulfillment centers to keep their employees safe and healthy. Amazon will continue prioritizing the products that they can receive beyond April 5, and they are now able to broaden this list. Given the company’s constrained capacity, they are doing this on an item-by-item basis.
Amazon has updated it’s Restock Inventory page and Restock report in Seller Central so you can check which products are eligible for shipment creation. When determining eligibility Amazon says that it is taking many factors into consideration, including high-demand products customers need now; current inventory levels and inventory in transit; fulfillment center capacity; and their ability to adhere to the latest health guidelines. Amazon will regularly update the Restock Inventory page and Restock report as capacity allows them to receive additional products.
All sellers need to check their individual accounts to see the exact changes that have been made and what “high-demand” products they can now send in.
Your Tuesday, March 24, 2020 Briefing-Amazon COVID-19 Breaking News
03/24 Amazon Will Temporarily Pause All Removal Operations and Waiving Long Term Storage Fees Until April 15, 2020.
To ensure the capacity to receive, restock, and ship high priority products like household staples and medical supplies, Amazon has temporarily paused removal operations in some of their fulfillment centers. Sellers can continue to use create removal orders, but there will be delays in completing the requests. Auto removals will also be delayed. As a result, Amazon is waiving the April 15 long-term storage fees for inventory stored in the United States, United Kingdom, Germany, France, Italy, Spain, Poland, and the Czech Republic.
03/24 Through April 5, 2020 Amazon Will Not Be Accepting New Promotional Coupons
“To help our teams prioritize high demand products that customers need at this time, we are not accepting new coupons through April 5, 2020. All previously submitted coupons that are in Running or Submitted states will run for inventory already in place. Please note that Selling Partner Support does not have further guidance.”
Your Monday, March 23, 2020 Briefing-COVID-19 Amazon News Updates:
03/21 Amazon Prime Delivery Delays Close to a Month Long in Outbound Shipments for Non-Essentials
“On Sunday, customers and Amazon merchants posted on social media platforms saying certain nonessential items were showing April 21 delivery dates, even though they were listed as in-stock and shipping with Amazon’s Prime express shipping service.” NEW YORK POST
3/21 Amazon Stopping Shipments of Non-Essentials to Italy and France
“Effective immediately, Amazon will stop receiving FBA (fulfillment by Amazon) orders from customers on non-essential products on its Italy (Amazon.it) and France (Amazon.fr) site, so that operations employees can focus on fulfilling and delivering on the orders that consumers need the most now,” according to a message Amazon.com sent to Chinese sellers over the WeChat social media platform“ REUTERS
03/21 Amazon Supporting Employees and People Laid Off
Jeff Bezos open letter to his employees regarding COVID-19
Over the weekend, Amazon CEO Jeff Bezos thanked his employees for their hard work in an open letter. Bezos wrote, “Across the world, people are feeling the economic effects of this crisis, and I’m sad to tell you I predict things are going to get worse before they get better. We’re hiring for 100,000 new roles and raising wages for our hourly workers who are fulfilling orders and delivering to customers during this period of stress and turmoil. At the same time, other businesses like restaurants and bars are being forced to shut their doors. We hope people who’ve been laid off will come work with us until they’re able to go back to the jobs they had.” AMAZON
03/16 Amazon Announces Temporary Product Shipping Prioritization Due to COVID-19 Order Demand
On March 16, 2020, Amazon announced that they will be temporarily prioritizing products coming into their fulfillment centers. Amazon says that the company will temporarily be prioritizing household staples, medical supplies, and other high-demand products coming into their fulfillment centers so that they can more quickly receive, restock, and ship these products to customers. AMAZON SELLER CENTRAL